Testimonials

I have used Watson Appliance Inc. several times and they have provided great service. Based on my good experience, I suggested them to my elderly mother as well. I am especially impressed that they have been proactive, helpful, patient, and with fair prices in working with my elderly mother. These are good people and I recommend them.

I called and someone answered and they had the right part for my dishwasher. I had called so many places and no one carries parts anymore. These guys did and it’s an absolutely awesome breath of fresh air.

Aaron (technician) was personable and professional. Did a good job explaining the issue with the refrigerator’s ice maker. I’ve used Watson Appliance before and had the same positive experience.

Today, my mother-in-law was putting her small dog Molly into the car; the door shut and Molly stepped on the key fob and locked the door! Brent saw us trying to break a window (with no luck); he yelled about not wanting to break the window and walked over to help! Brent asked for a wire hanger to make a hook and with a tiny crack of the opening of the back window he was able to get the wire hanger and hook the keys and squeeze them out the window! He saved Molly the Bichon and the window! Thank you, Brent! In the future, if we need any appliance work, we will call Watson Appliance!

Got to work with Brent; he was very professional and did phenomenal work. I will be calling him if I ever have any other appliance issues.

We had a great experience with Watson Appliance. From the booking to the repair, everything was flawless. The technician only charged us for the service call because the repair wasn’t extensive, so no labor charge.

On time and the technician was friendly and knowledgeable. Honest about parts taking longer than normal for them to receive. Communication was above par.

Brent came out to assess the problem. Took the cooling unit back to his work to troubleshoot and give me a quote. He is very good!

My Kenmore fridge / freezer quit cooling, so I tried calling a Kenmore distributor. No humans will talk to you, and no one could come for 3 WEEKS! So I called a local place that does not service my brand of fridge, and they recommended Watson Appliance. A real person answered the phone and she was very kind. There was already a technician in my area, so I only had to wait 2 hours (instead of 3 weeks). And he was polite, professional, and knowledgeable. The final diagnosis is that my fridge is probably irreparable. Even so, I really appreciated how thorough Aaron was and how he explained all my options. They could do a diagnostic test and possibly repair the leak, but I’m ready to move on to a new fridge. I’m giving them five stars for the excellent customer service and response time.

The Watson Appliance staff and technicians were responsive, professional, and kind throughout the entire process. I was a particularly difficult customer because I was going through the warranty process for my appliance. Watson was so kind and withstood my frequent tantrums during the process. All of the staff and technicians were the absolute best and a real joy to work with. Kelly was so communicative about everything going on. Our repair was through a warranty company which adds some complication to the process. Kelly did such a great job making sure that I was up to date on everything & was able to schedule this major rebuild at a time that worked best for all of us. Brent was (by far) the greatest technician I have ever met for any repair purpose of any kind. He showed me what was wrong and explained it expertly so that I had an understanding. He also showed me the really cool app he has on his phone to help with the diagnostics. I had a minor issue (that was not Watson’s fault) after the repair. Brent was back at my house the next morning! I can’t believe how fast the turnaround time was. He genuinely cares about his customers & wanted to make sure all of my questions were answered. I can’t say enough good things about this company. They are the only place I will ever call the next time I need service. They are a family business with a consumer-embracing culture. You don’t find that very often nowadays. Thank you, Kelly, Brent, and everyone else. You set the gold standard for what appliance repair service should be and I am grateful to have had the pleasure of doing business with you.

This is the second time they’ve been out (first time washer, second time dryer) and I’m so impressed. The service people are efficient and thorough. Dave was great when he fixed my dryer. They also had the best availability for scheduling.

It was the best experience—great people, problem fixed. Very satisfied. Tried another company first and they didn’t even show up.

Got done what I needed quickly; was a little more spendy than I thought for such a fast fix but I guess it is what it is.