Learn more about our family-owned business, our history, and our services.
For over 50 years, our dedicated team at Watson Appliance Inc. has been helping local homeowners save money and extend the lifespans of their appliances. Our family-owned business specializes in a wide range of appliance repair services, and we’d be delighted to answer any questions you may have about our capabilities. On this page, we’ve responded to some of the most common questions we receive to help you find the information that you need.
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What core services do you offer?
We provide comprehensive appliance repair and preventative maintenance services for families throughout the region. We also offer OEM appliance parts for homeowners wanting to handle their own appliance repair needs.
What is your service area?
We proudly serve homeowners throughout the greater Twin Cities area, Including Stillwater, Saint Paul, Roberts, Somerset, Houlton, Afton, Bayport, Chisago City, Circle Pines, Cottage Grove, Forest Lake, Hugo, Lake Elmo, Lakeland, Marine on St. Croix, Newport, Saint Paul Park, Scandia, South Saint Paul, Inver Grove Heights, and Willernie, Minnesota, as well as River Falls, Wisconsin.
Do you offer a warranty on your appliance repair services?
Yes. For your peace of mind, we back our workmanship with a three-month warranty on any service we provide, along with a 100% customer satisfaction guarantee.
Are your technicians trained to handle modern, high-tech appliances?
Absolutely. We prioritize continuous, ongoing training for our team to ensure that we’re always up to date with the latest diagnostic technology, repair methods, and modern features across all leading appliance brands.
What is your process for diagnosing an appliance issue?
Our process begins with a thorough diagnostic consultation. We’ll send a qualified technician to inspect your unit, pinpoint the root cause of the problem, explain our findings, and provide a clear, straightforward estimate before starting any work.
Do you offer free initial consultations?
Yes! To learn more about our ongoing preventative maintenance plans, replacement parts, or repair services, simply contact us today to schedule a free consultation.
Why should I choose appliance repair over buying a brand-new machine?
A professional appliance repair will be much less expensive than purchasing a new unit. Our repair and preventative maintenance services help extend the lifespan of your current appliances, saving you money and reducing waste.
Which types of major household appliances can you repair?
Our skilled technicians handle repairs for a wide variety of household machinery, including refrigerators, freezers, ovens, ranges, stoves, dishwashers, washing machines, and dryers.
What should I do if my refrigerator is not cooling properly?
A warm refrigerator can be caused by dirty condenser coils, a faulty thermostat, a failed start relay, or a failing compressor. We recommend scheduling a professional diagnostic consultation so that we can accurately find the main cause of the problem.
What are the typical causes of a dryer not spinning?
If your dryer isn’t spinning properly, there’s likely a broken drive belt, worn drum rollers, a failed idler pulley, or a faulty drive motor. Our experienced technicians can quickly identify the broken component and replace it using high-quality parts.
Why is my dishwasher not draining?
This is frequently caused by a clogged drain hose, a blocked garbage disposal connection, or a failing drain pump. We can inspect the entire drainage path, clear any blockages, or replace the pump if it has failed.
What causes an oven or range to stop heating?
For electric units, a burned-out bake or broil element is the most common cause. For gas units, it’s often a failed igniter. In other cases, broken temperature sensors or malfunctioning control boards can cause issues as well. Fortunately, we carry a variety of replacement elements to get your oven working again quickly.
What kinds of appliance parts do you commonly keep in stock?
We carry a wide variety of high-quality components, including gaskets, motors, filters, washer parts, augers, range parts, and freezer parts.
Why is it important to use genuine OEM parts?
Genuine Original Equipment Manufacturer (OEM) parts are specifically designed and engineered for your exact appliance model. They’re built to withstand high temperatures, pressure, and moisture, ensuring peak efficiency, safer operation, and a longer lifespan for your appliance.
What information do you need from me to find the correct replacement part?
To guarantee an exact match, we’ll need to know the make, model number, and the specific appliance part number if you have it. These details will help us guarantee the perfect fit for your machine.
What is appliance preventative maintenance?
Preventative maintenance involves scheduling routine appliance check-ups and tune-ups with our professionals. This proactive approach allows us to catch minor issues before they turn into costly breakdowns, keeping your appliances running smoothly.
What’s included in a typical preventative maintenance visit?
During a maintenance visit, our trained technicians will clean key components, inspect water hoses and seals for signs of wear, test electrical systems, and ensure that moving parts are properly calibrated. If we find any minor issues or worn-out components, we’ll share our findings and give you our recommendations to keep your machines working properly.
Can a preventative maintenance plan actually save me money on utility bills?
Definitely. When components like filters, motors, or coils are dirty or worn down, the appliance has to work significantly harder and draw more power. Regular maintenance keeps your systems running at peak efficiency, keeping your monthly bills lower.